I and samsung do not have a very long relation, but whatever relation we have is very flawed. I have been trying to "believe" in samsung products, in their "limitless" support. But samsung makes it difficult for me to "believe" in them.
Lets take case by case what has happened in the past 4 years. I got a samsung refrigerator and a washing machine around 3 years back. The life of the refrigerator was not even 2 years. Within 1.5 years the refrigerator was out of gas. For those who are new to the refrigerator business, I would like to make it clear that refrigerator does use some gas for cooling purposes. Now i have used 2 refrigerators in my lifetime of 25 years. The first one was a really old one "leonard". It ran for around 15 years - after which it lost its color and the gas. We sold it at a profit after using it for 15 years. The next one was "kelvinator". It is still running. It needed a gas change after around 6 years - that too because I moved to delhi and there was no one at home for around 6 months. But my dear Samsung refrigerator lost its gas in 1.5 years only. I had the notion that it would be one in a million cases. But after 6 months of gas change the compressor went for a toss. Thanks to Samsung, for even it does not provide reliable products it does provide a guarantee - due to which i could get the compressor change. But both times i had to pay for the gas change. If it goes on like this, by the time the refrigerator is 10 years old (if it does run for 10 years), the cost of maintenance would exceed the cost of the refrigerator. Bang - that's where samsung is making money...
My second experience was with the washing machine i had bought. I still have an LG washing machine at home - and it still runs like a charm. In fact i enjoy washing clothes. It is still as noiseless as it was when we bought it around 10 years ago. But Samsung washing machine - it sounds like an electric drill. We have to wash clothes only in the afternoon. If we try washing clothes in the morning, it disturbs the sleep of people in this home as well as those of the neighbours. The dryer keeps on running at full speed even if you shut off the machine and open the dryer lid. It seems that the brake pads are worn off. What happened to "high" safety standards (if any) of Samsung.
I had got a Samsung mobile around 3 years back. It started facing problems after 1 year and i had to get it resolved. But recently I got another Samsung mobile - and it was within a month that i realized that this purchase was a big mistake. Within a month, the mobile stopped charging. Now this is a very interesting story.
I went to the samsung service center in sector 18, noida. The service center has closed and there was no clue as to where it has shifted. Even the customer care were not aware that the service center was closed. I went to a samsung dealer in noida sector 18, to enquire about another service center - and he did not know any service centers. It seems that once the product has been sold, the dealers forget the customer. What happened to "customer is the king" motto?? So I moved to another service center - which is in sector 29, Noida. The scene there was humorous and frustrating. There was a person who had the exact similar problem with his samsung mobile. He has been trying to rectify his mobile for the past 1 month - but the service center were unable to rectify it. They never have the required parts.
I had to sit in queue and wait for my call. Once i was at the reception, i told him my problem. The "technician" checked my mobile and verified the issue. He then opened up the mobile completely and told me that i will have to deposit the mobile for 7 days to get it fixed. It seems that the charging jack was faulty. I was like hey - what about my data? and why 7 days? Well according to them my data would be safe and 7 days are required to get the new part and fix it. And there is no guarantee that the new phone will not be scratched. The service people we so adamant that they denied to take the phone if i wrote "no scratch" on the form.
That was when i called up the customer care again and he connected me to the manager - Mr Ranjit. I had to repeat my story 2-3 times - I spent around an hour on the phone - after which the manager told me that i do not need to deposit the phone - all I need to do is give a photocopy of my bill. They will arrange for the part and once it is here he will personally call me to get it fixed. I was about to say "liar liar!!!", but I let it go. After waiting for 3 days, i tried calling the service center - but no one picked up the phone. I tried calling again after 6 days - it is easier to get your calls picked up in government offices. Eventually I gave up. No point in running after them. Maybe 6 months down the line, when my phone is all used up and scratched, i will dump it in the service center and purchase a "non" samsung phone.
It is just a random thought, whether there is a problem between me and Samsung - that Samsung products do not suit me or it is a general case. For one thing, i never had a samsung TV. Onida and LG both have been running for more than 10 years now without a single issue. It makes more sense to provide better products rather than "limitless" service (troubles) for endless problems on inferior products.
Showing posts with label samsung. Show all posts
Showing posts with label samsung. Show all posts
Sunday, December 12, 2010
Thursday, April 30, 2009
My hunt for air conditioner
It was monday in mid april. We were running our cooler at full speed. But it was still throwing out hot air. I tried sleeping but the heat was too much to bear. Even the bed was hot and the pillows were wet with sweat. That was the time when i decided that i should be going for an ac. Air conditioning is essential for a good night sleep in india.
My understanding was that i would get 2 ACs - one for me and another for my parents and it should cost between 25K to 30K max. I opted out of split ACs because, they require a lot of work for installation and cost a lot as well. Window ACs are relatively cheaper and since I had window AC space in all my rooms, it would be easy to install.
My first problem was to figure out the tonnage of AC that i should go for. Calculators are available - if you search for "AC Calculator" on google. Most AC calculators provide the amount of BTU required for specified room size. BTU stands for British Thermal Unit - something used to calculate the amount of energy. Well most calculators say that for a room of size 14 x 11 with sunlight should require an AC of around 10,000 BTU. And another room of size 10 x 12 should require around 8,000 BTU. A general 1 Ton AC outputs around 12,000 BTU & a 1.5 Ton AC outputs around 18,000 BTU.
So all this technical babble tells me that i should go for a 1 Ton AC in my smaller room and a 1.5 Ton AC in my bigger room. Though the AC tonnage calculator by LG at http://www.in.lge.com/Support/rac_calculator.aspx says that you should always go for a 1.5 Ton AC no matter what the room size is.
Next and the most important thing is to decide the amount of electricity an AC would consume. There are ACs which consume less electricity than the others. This fact has a formula and the formula is known as EER (Energy Efficiency Ratio). EER is simple to calculate. Just divide the BTU with the Watts. So if you take an AC with 12,000 BTU and which consumes 1300 watts - the EER for that AC would be 12000/1300 = 9.23. Good ACs should have an EER of > 10.0. In India the calculation is done differently and a star rating is calculated and put on all the ACs. So a 3* AC is more efficient than a 2* AC, and the cose of a 3* AC is more than a 2* AC.
After a lot of research and armed with all this information i started out on a hot sunny saturday to get the ACs. First stop was at Chroma Electronics store. They dont know anything about EER or Wattage or Tonnage calculation. The range of ACs available were only Voltas and Hitachi. All they knew were about the stars. A voltas 1* 1.5 ton would cost around 15K. Same thing with 2* would cost 18K and 3* would cost 21K. A nearby store was promoting haier window ACs 1.5 Ton with EER of around 10.3 at 17K. I have no idea how good they are.
Our next stop was sector 18, Noida. Just in front of centerstage mall, noida there is a 3 storey shop which has almost all brands of AC. Again they were promoting Voltas, LG, Samsung, Hitachi. They had Onida and OGeneral as well. But the models were very few and they looked like no one was purchasing them. Even godrej sells ACs. I was surprised. The market is full of 1* AC at 15K. No one was willing to compromise on the price. Imagine a world without discounts. Later after roaming around for 3-4 hours i was able to figure out that major players in the market were Hitachi, LG, Voltas and Carrier. You could also get ACs from Samsung, Electrolux, Whirlpool, Onida, Ogeneral, Haier, Godrej, videocon - but they were not as popular. People generally asked for LG and took a 1* AC.
I was very confused. I realized that i had not done enough research. The sales executive were terrible. In the same shop two sales executive were selling different products. One says that whirlpool is the best AC - no problems has been reported. Other salu in the same shop would say that Voltas is the best AC. It is from TATA. Whirlpool and all are just crap. I also re-realized that salus are meant to sell. It is said that a sales person should be able to sell an AC to a person living on the north pole. You can never trust a salu.
Everybody was tired and exhausted due to my research. We - who sit in the AC all day long and type on the key-board to get our monthly paycheques, have all turned soft. Even an hour of walking we run out of breath. And i have been dragging everyone for about 3 hours in the sun. I realized that i should take a decision without proper research - else everyone would be disheartened - 3 hours of walking in the sun and still no result would be frustrating.
Then i called up a friend of mine and he told me that if you are undecided, you can close your eyes and purchase a Hitachi. It is around 4 thousand costlier than other ACs but it is very efficient and in a year's time it should be saving enough to make up for the extra cost. And in the long run it is more cost efficient. I then remembered my debate of whether to purchase a diesel or a petrol car. I had decided to purchase a petrol car which is costlier than a diesel car - but whose running cost is high because petrol is costlier than diesel. And though i did not regret my decision - but i still debate the same fact. I had gone for initial low cost and high cost of running with my car. So, i should go for initial high cost and low running cost. Maybe it will be beneficial in the end. Bingo - i made the decision to take a Hitachi AC. 1 Ton with EER of 10.6 costed 21.5K and 1.5 Ton with EER of 10.6 costed 25K. Whereas i was getting 1.5 Ton Voltas with 3* - EER of around 10 for 21K.
Remember that An AC has an additional cost of installation which is around 500/- and you have to have a voltage stabilizer - which starts from 2.2K and goes up to 4-5K. It is better to go for a voltage stabilizer with copper winding.
Later, the next day i sat down and did my research and found out that AC has 3 brands to look out for - Voltas, Carrier and Hitachi - for budget, mid-range and the best AC respectively. Carrier is a very good option for those who are looking at better efficiency and low power consumption in mid-range. Maybe i should have bought a carrier AC and saved myself some money. Anyways, the AC is installed and running successfully.
My understanding was that i would get 2 ACs - one for me and another for my parents and it should cost between 25K to 30K max. I opted out of split ACs because, they require a lot of work for installation and cost a lot as well. Window ACs are relatively cheaper and since I had window AC space in all my rooms, it would be easy to install.
My first problem was to figure out the tonnage of AC that i should go for. Calculators are available - if you search for "AC Calculator" on google. Most AC calculators provide the amount of BTU required for specified room size. BTU stands for British Thermal Unit - something used to calculate the amount of energy. Well most calculators say that for a room of size 14 x 11 with sunlight should require an AC of around 10,000 BTU. And another room of size 10 x 12 should require around 8,000 BTU. A general 1 Ton AC outputs around 12,000 BTU & a 1.5 Ton AC outputs around 18,000 BTU.
So all this technical babble tells me that i should go for a 1 Ton AC in my smaller room and a 1.5 Ton AC in my bigger room. Though the AC tonnage calculator by LG at http://www.in.lge.com/Support/rac_calculator.aspx says that you should always go for a 1.5 Ton AC no matter what the room size is.
Next and the most important thing is to decide the amount of electricity an AC would consume. There are ACs which consume less electricity than the others. This fact has a formula and the formula is known as EER (Energy Efficiency Ratio). EER is simple to calculate. Just divide the BTU with the Watts. So if you take an AC with 12,000 BTU and which consumes 1300 watts - the EER for that AC would be 12000/1300 = 9.23. Good ACs should have an EER of > 10.0. In India the calculation is done differently and a star rating is calculated and put on all the ACs. So a 3* AC is more efficient than a 2* AC, and the cose of a 3* AC is more than a 2* AC.
After a lot of research and armed with all this information i started out on a hot sunny saturday to get the ACs. First stop was at Chroma Electronics store. They dont know anything about EER or Wattage or Tonnage calculation. The range of ACs available were only Voltas and Hitachi. All they knew were about the stars. A voltas 1* 1.5 ton would cost around 15K. Same thing with 2* would cost 18K and 3* would cost 21K. A nearby store was promoting haier window ACs 1.5 Ton with EER of around 10.3 at 17K. I have no idea how good they are.
Our next stop was sector 18, Noida. Just in front of centerstage mall, noida there is a 3 storey shop which has almost all brands of AC. Again they were promoting Voltas, LG, Samsung, Hitachi. They had Onida and OGeneral as well. But the models were very few and they looked like no one was purchasing them. Even godrej sells ACs. I was surprised. The market is full of 1* AC at 15K. No one was willing to compromise on the price. Imagine a world without discounts. Later after roaming around for 3-4 hours i was able to figure out that major players in the market were Hitachi, LG, Voltas and Carrier. You could also get ACs from Samsung, Electrolux, Whirlpool, Onida, Ogeneral, Haier, Godrej, videocon - but they were not as popular. People generally asked for LG and took a 1* AC.
I was very confused. I realized that i had not done enough research. The sales executive were terrible. In the same shop two sales executive were selling different products. One says that whirlpool is the best AC - no problems has been reported. Other salu in the same shop would say that Voltas is the best AC. It is from TATA. Whirlpool and all are just crap. I also re-realized that salus are meant to sell. It is said that a sales person should be able to sell an AC to a person living on the north pole. You can never trust a salu.
Everybody was tired and exhausted due to my research. We - who sit in the AC all day long and type on the key-board to get our monthly paycheques, have all turned soft. Even an hour of walking we run out of breath. And i have been dragging everyone for about 3 hours in the sun. I realized that i should take a decision without proper research - else everyone would be disheartened - 3 hours of walking in the sun and still no result would be frustrating.
Then i called up a friend of mine and he told me that if you are undecided, you can close your eyes and purchase a Hitachi. It is around 4 thousand costlier than other ACs but it is very efficient and in a year's time it should be saving enough to make up for the extra cost. And in the long run it is more cost efficient. I then remembered my debate of whether to purchase a diesel or a petrol car. I had decided to purchase a petrol car which is costlier than a diesel car - but whose running cost is high because petrol is costlier than diesel. And though i did not regret my decision - but i still debate the same fact. I had gone for initial low cost and high cost of running with my car. So, i should go for initial high cost and low running cost. Maybe it will be beneficial in the end. Bingo - i made the decision to take a Hitachi AC. 1 Ton with EER of 10.6 costed 21.5K and 1.5 Ton with EER of 10.6 costed 25K. Whereas i was getting 1.5 Ton Voltas with 3* - EER of around 10 for 21K.
Remember that An AC has an additional cost of installation which is around 500/- and you have to have a voltage stabilizer - which starts from 2.2K and goes up to 4-5K. It is better to go for a voltage stabilizer with copper winding.
Later, the next day i sat down and did my research and found out that AC has 3 brands to look out for - Voltas, Carrier and Hitachi - for budget, mid-range and the best AC respectively. Carrier is a very good option for those who are looking at better efficiency and low power consumption in mid-range. Maybe i should have bought a carrier AC and saved myself some money. Anyways, the AC is installed and running successfully.
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